My disappointing LV experience
JenR
It happened last month before we left for Hawaii. I wasn't planning to buy any bags because I know I'll do my "damage" in our trip but as I kept lurking on the purse forum. I couldn't help but fell in luv with the Mirage speedy. As I kept looking at the pics the more I liked it. It was 1 of my holy grail(s). So I scratched the itch and called the 1866LV. I knew it was a long shot since it's an LE of 2007 but no harm in trying dba? So, when I spoke to one of the SA they were able to locate 1 for me in Dallas unfortunately it was on hold for 3 days for a client then im next on the list. Shempre, I waited and after 3 days called them up and asked if it's still available and it was. I was ECSTATIC I couldn't believe I can still buy a brand new Mirage, all along I was thinking my best bet was from a reseller. So, I did the transaction thru the phone, I asked the condition and all and brand new naman daw accdg to the SA. I even asked if it's the store model coz it's the last piece in the whole collection. So, I patiently waited for the shipment when this arrived in our house...






an abused very scuffed bag. I immediately called the 1866LV and the SA in Dallas. All they told me was to bring it in the closest LV botique to assessed it. Next day I drove to South Coast Plaza and showed them the bag. They were shocked they said there's no way they'll sell that bag in that condition. When I spoke to the manager he said he need to contact the SA(off that day)1st before I can return it to verify it was the bag.HELLER!!!!now they're thinking that I switched the bag??!!I was furious there's no way I dropped that much money for a damaged bag..

I waited next day to contact the SA and he admitted that he didn't really checked the bag before shipment and that he's honoring my return daw and contacted the manager from SCP, from there they shipped the bag back to Dallas and refunded my money. I didn't even say anything to the SA as long as he refunded my money.Although, he was apologetic about it.
So, there Mirage(less) pa rin and still hoping to find 1 but in good condition.

*Here's the gorgeous Mirage Speedy*



*pic snatched from tpf member south-of-france and Cyndee respectively*thanks*

Labels: , edit post
3 Responses
  1. Anonymous Says:
    November 3, 2008 at 11:00 PM

    ouch that's so bad glad they refunded ur money, i still hope u get ur mirage speedy=)


  2. jennifer marie Says:
    November 19, 2008 at 10:59 AM

    wow sorry to hear about the bag its beautiful though :)


  3. ruther Says:
    December 5, 2008 at 7:32 AM

    bad bad customer service...


Subscribe to: Post Comments (Atom)